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Refund Policy

When IPTV GOLD issues refunds, how to request one and how quickly the money comes back. This policy adds to your rights under the law; it never replaces them.

Last updated

The short version

  • If the service can't be made to work on your device within 7 days of activation, you get a full refund.
  • If we can't provide the service you paid for, you get a refund.
  • Refunds go back to your original payment method within 10 business days of approval.
  • Plans never renew automatically, so you're never charged without placing a new order.

When you're eligible for a refund

You can request a full refund of your plan if:

  • within 7 days of activation, IPTV GOLD cannot be made to work on your device, and we haven't been able to fix it together after reasonable troubleshooting; or
  • we are unable to provide the service you paid for, for reasons within our control.

If a significant outage on our side affects your plan, we'll offer an extension or a partial refund that reflects the time lost.

When this policy doesn't apply

This refund policy does not usually cover:

  • problems caused by your home network or equipment that can be fixed with the steps we provide;
  • a particular channel or game becoming unavailable, unless we confirmed it in writing before you paid;
  • accounts suspended for breaking our terms, for example by sharing login details outside your household;
  • fees charged by third-party player apps, which are paid to the app developer.

How canceling works is explained in our Cancellation Policy.

How to request a refund

  1. Email support@iptvgoldd.com or message us on WhatsApp at +212 781 768 546.
  2. Include your order details, your device and app, and a short description of the problem.
  3. If we haven't already tried, we may suggest a fix first. If it doesn't work, or you'd rather not continue, we'll process the refund.

How and when you're paid

We confirm every refund decision in writing. Approved refunds are sent to the payment method you used within 10 business days, with no fee deducted. Your bank or card issuer may take a few extra business days to show the credit on your statement.

Card disputes

Please contact us before disputing a charge with your bank. Most issues are resolved faster directly. Nothing in this policy limits your rights under the Fair Credit Billing Act or your card issuer's dispute process.

Try before you buy

The best way to avoid needing a refund is to test first. Our free trial lets you check the picture, app and lineup on your own device before you pay anything.

Your rights under the law

This policy is in addition to any rights you have under federal and state consumer protection laws. If the law where you live gives you a better remedy than this policy, the law applies.

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