IPTV GOLD frequently asked questions

IPTV means television delivered over the internet instead of through a satellite dish or cable. You watch through an app, so any screen that can run the app, from a TV to a phone, can show the same channels and library.

A compatible device, a internet connection and a player app. We tell you which app suits your device. Check the list of compatible devices.

Once the app is installed, entering your details takes a couple of minutes, plus a short wait while the channel list loads the first time.

Yes. Request a free trial on WhatsApp. No payment details are needed. See how the free trial works.

Most Samsung, LG, Hisense and Google TV sets from about 2018 onwards can run a suitable app. Send us your model number to be sure, or read the Smart TV guide.

Yes, especially the 4K and 4K Max models. It's an affordable way to add IPTV to any TV with an HDMI port. See the Fire TV Stick guide.

App choices differ by device and change over time, so we recommend the best current option when you tell us your device.

Only in a limited way. We'd recommend a Fire TV Stick or Android TV box for those TVs instead.

1 month for $17, 3 months for $33, 6 months for $44 and 12 months for $65. Every plan includes the full service.

Choose a plan on WhatsApp and we confirm the price and payment method from our official number before you pay. You get a receipt afterwards. Read about secure payment.

No. Plans are one-off payments for a fixed length. We'll confirm any renewal with you before it happens.

The 12-month plan, which works out at $5.42 a month and saves $139 compared with paying monthly for a year.

A steady 15–20 Mbps suits HD and 30 Mbps or more suits 4K on one screen. A stable connection matters more than a high peak speed.

Usually because of Wi-Fi inside the home: distance from the router, a crowded network or other devices downloading. Our support page covers the fixes.

Often, yes, especially on the 5 GHz band near the router. For the main TV and live sports, a network cable or powerline adapter is more reliable.

Streaming uses a fair amount: roughly a few gigabytes per hour in HD, and more in 4K. On unlimited home internet that's no problem; on cellular data, lower the quality.

On WhatsApp at +212 781 768 546 or by email at support@iptvgoldd.com. WhatsApp is quickest for setup questions.

Yes. Install the app on the new device and enter the same details, or message us if your app activates by device ID.

No. Your login is for your household only. Sharing it outside your home can interrupt your own viewing and breaks our terms.

Message us from the number or email you ordered with and we'll resend them.

If IPTV GOLD can't be made to work on your device within 7 days of activation and we can't fix it together, we refund you. Details are in our refund policy.

Plans never renew automatically, so there's nothing to cancel unless you want to close your account early. Just message us on WhatsApp or by email. See our cancellation policy.

Only to provide the service, support you and keep records we're required to keep. Read our privacy policy.

Our terms of service set out how the service works, your responsibilities and ours.